Shipping & Returns

Delivery Shipping and returns  

Buyers

You may buy goods offered online by us by completing the order form available on our website. To buy goods via our website, you must be at least 18 years of age.  By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete and not misleading.

You agree to deal with us in good faith and in compliance with all applicable laws.  We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged.  If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less delivery charges and applicable taxes and duties, at our discretion.

Dispatch:

Items will be dispatched between 4-5pm on the same day of the order. Any order made after 4pm will be dispatched during the following day.

Orders withing WA:

Items will be dispatched between 4-5pm on the same day of the order via Australia Post. Delivery times will be bound by Australia Post Delivery Schedules.

Any order made after 4pm will be dispatched during the next following day and will be delivered next business day by Courier Please Road ATL Service.

Orders for eastern states, NT & outside WA metro area:

Items will be dispatched between 4-5pm on the same day of the order via Australia Post. However, TNT or Star Track will dispatch the order the following day instead if delivery time is deemed quicker & shipping costs are the same. 

Next Day Delivery will also be dispatched by TNT or Star Track. Cut off times for next day delivery is 11am.

Delivery times will be bound by Australia Post Delivery Schedules.

Delivery times for TNT or Star Track will be bound be their delivery schedules

Orders

Once you submit an order, you cannot cancel it.  All orders are subject to acceptance by us, at our discretion.

Special offers

We may provide special offers in relation to our goods from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods you ordered in good faith in accordance with these Terms before the special offer was terminated.

Prices

All prices are in Australian dollars. Prices do not include GST unless indicated otherwise but exclude delivery charges and customs duty and other taxes, if applicable.  All prices are subject to change without notice.

Payment

The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card on completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by Visa, MasterCard and PayPal.  Credit card details are processed, details are not stored by us.

Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases this may delay your order by a short period.

For Afterpay details, please refer to their T&C's

Errors

From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available.  Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged.  If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged. Eye Candy Clothing pictures may slightly vary is colour due to lighting.

Availability

All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged.  If you order goods and some are not in stock, you agree that we may fill that part of your order for which stock is available. All our pre orders are given a date, this date may vary and is subject to change.

Delivery/Shipping 


We ship within Australia. It is your responsibility to inform us promptly if an order does not arrive by emailing us at eyecandyclothing@outlook.com. Once we learn an order has not arrived within a reasonable period we will lodge an enquiry with the courier and advise you of any issues that are discovered. If an item has been returned to us due to not being picked up by the customer Eye Candy Clothing does not refund or credit your account we can re ship the item after the customer has re paid the postage cost in full. Please refer to our returns and shipping policy.

We are not liable for any loss or damage resulting from late delivery or non-delivery and late delivery does not entitle you to cancel your order including pre orders. You have the option to have your item delivered with or without tracking.

If for any reason the package cannot be resent, Eye Candy Clothing may approve a refund for the order at their discretion. Customer are responsible to cover the full cost of shipment, regardless if they were provided a promotional shipping price. Please note that the invoice value, less the full shipment costs (provided by the courier company) will be refunded back to customers. 

Free Shipping Promotion

From time to time, we may offer free shipping promotions or similar.  During the stated period of the promotion, the express terms of any specific promotion override these Terms other than the Special offers and Error sections.   You must pay any return freight costs on change of mind purchases; however we will cover re-delivery costs for exchanges for the first exchange. Faulty items will be replaced with the same item originally purchased where still available. For faulty items that cannot be replaced, a full refund will be offered; we will pay all freight charges on faulty items.

Promotions on shipments can be provided at the discretion of Eye Candy Clothing. The value that is stated and charged on the invoice may not be the true shipment costs provided by the courier company. Customers are responsible to cover the costs charged by the courier company, not the promotional value. Therefore, if a refund is granted the invoice will be refunded less the true cost of the shipment.

Damage

If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods or send replacement goods at our discretion if you notify us within 7 days of the delivery date.  We may ask you to provide proof of the damage, as a condition of refund or replacement. 

Risk

Risk of damage, loss or deterioration to goods passes to you on delivery in accordance with these Terms.

Returns

We do not offer a Refund, exchanges can be sent to: Eye Candy Clothing, 2 Kurnalpi Turn Wanneroo WA 6065 Australia. Once the item is received back, a store credit will be provided unless an exchange has already been agreeed Upon. Returns must be sent back within 7 days of receiving the item. If you return items to us that do not comply with the requirements, we will keep the item and no store credit will be issued.

For hygeine reasons, bathers and underwear (Including bras) cannot be returned. 

PACKING PROBLEMS Please check your items against your invoice. If there are any discrepancies please email eyecandyclothing@outlook.com as soon as possible and within 14 days of purchase date.

 

Notices to you

We may notify you by email, a general notice on this website or by other reliable method to an address or using contact information previously provided by you.

 

Excusing events

You acknowledge and agree that we are excused from performing our supply and other obligations and will not be responsible for any delays where and so long as we are prevented from performing our obligations under these Terms by events or causes beyond our reasonable control. We will endeavor to notify you of any delay and its expected duration. If we are prevented from performing our obligations for longer than a reasonable time, we may elect to cancel your order and issue you a credit in the amount paid for the order without further liability to you.

Entire Agreement

These Terms (including any terms or policies incorporated by reference) set out the entire agreement between you and Eye Candy Clothing concerning its subject matter and supersedes all prior communications.

Alterations

We may alter these Terms from time to time by posting the altered version on our website. You should visit the website regularly to keep up to date with any alterations. In the case of an alteration, the altered Terms only apply to goods ordered via the website after the alteration takes effect.